Deposit and Payment

A booking form and terms and conditions are to be signed on day of arrival, including contact details, telephone numbers etc

We do not currently require a deposit when bookings are made.

All bookings are payable in full on arrival and are non-refundable.

As with all other boarding centres daily rates include, arrival and collection days in full.  Should any additional fees be incurred during boarding (e.g. additional days), payment must be made prior to collecting your pet.  However rest assured Ive still got the lowest day rate in Bristol, ensuring value for money and yet a first class service.

Health

It is important that you provide us with as much information about your pet’s health as possible at the time of booking so that we may consider your pet’s condition. In most cases, will be able to accept him/her for boarding once we know your pet’s condition will not affect the health of others.

If there are signs of disease, illness or injury when your pet arrives and we have not received prior notification, unfortunately we may not be able to accommodate your pet as we need to protect all of the animals in our care.

All our animals are kept separately, accept for already bonded animals that you bring in together, we can not be held responsible for any pet pregnancy or injury while in our care.

We reserve the right to separate any Customers Animals if we feel it necessary whilst in our care.

An additional fee will be made for administering medication, special cleaning or treatments for your pet.

 If your pet is not collected within seven days of the collection date, or contact made advising us of the situation, then we reserve the right to re-home your pet.

Illness and Death

Should your pet become ill whilst boarding with us we will contact you on the number provided by you and if necessary, will seek advice from our vet. If we are unable to contact you and we deem it necessary we will proceed to seek advice from our vet.

We will not be responsible for any Vet fees incurred.

In the unlikely event of a death occurring, we will notify you immediately and will take your pet to our vet where you can arrange your final wishes.

All consultation and/or medication charges will be payable by you, plus a fee to cover travel expenses, I do not charge for my time as feel this is something I would want to give freely if an animal is in need.

Whilst we take every care to ensure that your pet is kept in a clean, safe and healthy environment, we cannot be held responsible in the event of ill health or death occurring whilst boarding with us, unless we are at fault.

Please note that pets are left entirely at their owners’ risk.